Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.
He is considered a world-renowned authority on customer loyalty and service innovation, writing over 600 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine and Entrepreneur. He has authored eight national best-selling books including: The 9˝ Principles of innovative Service, Wired and Dangerous: How Your Customers Have Changed and What to Do about It; Managing Knock Your Socks off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers.
Chip Bell is the bestselling author of: "The 9˝ Principles of Innovative Service;" "Sprinkles: Creating Awesome Experiences;" "Take Their Breath Away;" "Wired and Dangerous;" "Customers as Partners;" and "Magnetic Service."His books have won numerous major book awards and been endorsed by the CEO’s or president’s of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Kimpton Hotels, and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America. Global Gurus in 2014 ranked him the #1 keynote speaker in the world on customer service.
- Innovative Service: Strategies for Creating Growth and Bottom Line Impact
- Wired and Dangerous: How Your Customers Have Changed & What to Do About It
- Customers as Partners: Building Profitable Professional Relationships That Last
- Leading Innovative Service
Customer Service, Relationships, Business, E-commerce, Organizational Development
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Speaker's Asking Fee Range
$10,000 - $14,999
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"What a hero you made me this week. The conference overall was a huge success, but you were undoubtedly the “Bell of the Ball”!
Even our Board Member, who is an extremely tough critic, was blown away by your presentation." - Quaker Steak & Lube®
“We sent post meeting surveys to participants. The most consistent response to “What did you like best about the meeting” was…Chip Bell - KPMG
“Chip was great! He has so much energy and keeps everyone engaged. We were all enlightened and inspired.” - Connecticut Light & Power
“Chip Bell’s presentation at our international management conference was extremely well received. He was relevant and incorporated our business issues into his keynote." - Hertz Corporation
“Chip Bell’s presentation was wonderful. His message was effective and on point, and our partners were both impressed and entertained with what they heard.” - Locke Lord Bissell & Liddell LLP
“We have been doing a major annual conference for many years. Chip was the best speaker we have ever had. Our audience of 600 gave him very long standing ovation. - Cabela’s
“Your keynote was truly inspiring! You were clearly the hit of the World Management Conference.” - McDonald’s Corporation
“Thank you for your excellent presentation at the Northrop Grumman Shipbuilding Executive Leadership Meeting. You keen and intuitive thoughts were spot on for our group.” - Northrop Grumman Corporation Shipbuilding
“I can’t thank you enough for the renewed energy and spirit you gave the leadership team. You were terrific! - Victoria’s Secret Catalogue
“Your presentation was right on the mark for our team and received high praise from all.” - Terex Corporation