John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them, "Secret Service," hidden systems that deliver unforgettable customer service and "What’s The Secret? To providing a World-Class Customer Experience." One of the most captivating and charismatic speakers today, John will share with you ‘behind the scenes’ systems used by the top, world class customer service companies to provide unforgettable customer service. As one of the leading authorities on customer service, organizations across America use his philosophies and systems for creating world class service. He has worked with companies such as the Ritz Carltons, Lexus, Nordstroms, Starbucks, Hallmark Cards, Panera Bread, Cheesecake Factory, Breakers Hotel, Progressive Insurance, Hotel Del Cornado, US Bank, Nemacolin Resort, Seattle’s Best Coffee, Chick-fil-A, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations. John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks. John is not just telling others how to do it. He is the president and owner of John Robert’s Spa, with five locations (and over 150 employees), which he uses as his living laboratories to test his findings and theories. How’s he doing? Among numerous other honors and awards, John Robert’s Spa has been named one of the “Top 20 Salons in America”, selected repeatedly as one of the top 99 companies to work for in Northeast Ohio, and recognized with the Pillar Award as one of the top 7 companies in Northeast Ohio that give back to the community. His strongest attribute may be the fact that he has the experience of working with extremely large companies, but knows how to translate those processes to fit small business models. John DiJulius is also President of The DiJulius Group, a consulting firm helping companies create a superior advantage by delivering a World-Class experience, making 'Price Irrelevant’. Titles What’s the Secret? Walking the Talk Creating a World Class Culture Marketing Madness Customer Experience Cycle 10 Non-negotiable principles to World Class Secret Service World Class Secret Service Leadership Living Your Dream Retreat Vision Retreat On-Site Experience Report Topics Customer Service, Business, Success Click topic above to see more speakers on that topic Speaker's Asking Fee Range $10,000 - $14,999 Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State OH Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.