Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. Lisa designs content personalized to the audience and issues they face and is best known for her work in the areas of customer service. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years. Her other videos and audio tapes include: "Developing a Customer Retention Program," "Building a Customer Driven Organization: The Manager’s Role" and "Personal Power." She is the author of "Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations." Lisa has also customized numerous videos for clients to use in their ongoing education efforts. Lisa’s experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of Chicago, Citgo, American Gas Association, American Diabetes Association and American Veterinary Medical Association. In 2002, Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association. She is one of less than 200 speakers who have been honored over 30 years. She also serves a Board Member of the College of Arts and Sciences at the University of Tennessee. Titles Why Customer Service Is NOT Enough Customer Loyalty: Create Customer Experiences That Keep Them Returning Leadership And Your Service Team Everyday Excellence Change Works Topics Customer Service, Team Building, Communication Click topic above to see more speakers on that topic Speaker's Asking Fee Range $7,500 - $9,999 Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State GA Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.