When Oprah, The Today Show and CNN need an expert on customer service and communication skills, they call on Nancy Friedman, the Telephone Doctor. We did too! Nancy is no ordinary speaker. She'll leave you with practical and actionable techniques for bolstering your bottom line. She shares skills and techniques that are proven time and time again to help businesses keep and gain customers. Her style is dynamic and laugh-out-loud funny. Her feedback ratings from attendees are off the charts. Nancy Friedman has helped set the standards for corporations and associations across the country. She delivers a powerful program for owners, managers and executives. She specializes in giving "how to" techniques based on real world experience... techniques she has shared with companies world wide to increase service skills and gain a competitive edge. She is a gifted motivational business speaker with a proven track record and has been delivering her powerful motivational programs to audiences since 1983. A 2-time Million Dollar Round Table speaker, Friedman's quick wit and sense of humor make her a big hit with audiences of all. Nancy Friedman has appeared on hundreds of television and radio programs worldwide and has also been featured in respected newspapers and magazines like the Wall Street Journal and USA Today. Nancy has authored four best selling books, and was selected as one of the Top 25 Most Influential Business Women in St. Louis. She is a most sought after speaker at association meetings and corporate gatherings. Her Program is labeled "DON'T MISS." Titles Hell Hath No Fury Like A Customer Scorned How To Be An Island Of Excellence In An Ocean Of Mediocrity Is The Glass Half Empty Or Half Full? The 7 Keys To A More Positive Mental Attitude The A To Z Of Sales 10 Things Your Customers Won't Tell You - But NANCY Will Five Frustrating Voicemail Phrases PLUS The 7 Touch Points of MIS-Communication Topics Customer Service, Communication, Success, Telephone Click topic above to see more speakers on that topic Speaker's Asking Fee Range $5,000 - $7,499 Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State MO Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.

TESTIMONIALS: “Your dynamic presentation plus the ability to relate to our group made your message right on the mark.” - The Professional Sales Association at Allied Van Lines “You were able to cause a room full of overworked, skeptical, solo and small firm practitioners to laugh out loud for over an hour with your humorous antics and antidotes. You opened many eyes to realize how important good client service is to the survival of their practices.” - The Missouri Bar