Louie Gravance, a native Californian, is literally changing the consciousness of business in America through his speaking and consulting skills. A premiere example is the work he has done is helping Bank of America navigate what he calls a “culture shift.” Money Magazine credits these efforts with “making the banking experience more pleasurable with changes that have improved customer satisfaction.” This was done through an initiative Gravance introduced to high level executives and employees entitled “The Bank of America Spirit.” Gravance was a perfect fit for this project, thanks to skills learned and honed during an initial twelve-year tenure at The Walt Disney Company in Orlando, Florida.
Beginning with the training and orientation program “Traditions” at The Disney University, Louie designed, developed, and delivered countless presentations. First, at the University for literally thousands of Disney World employees from all disciplines, and then for visiting corporate clients through the Disney Institute Professional Development Programs.
He has also traveled North America, teaching “Showmanship in the Workplace” to large companies like ING Financial, Mutual of Omaha, Fisher Scientific, Toys 'R Us and BMW of Canada, just to name a few. While running his own speaking and consulting business privately, Gravance continues to coach and consult independently for Walt Disney World.
Prior to moving to Florida, Mr. Gravance began a show business career at the age of twelve. He spent the next two decades in Los Angeles appearing in stage shows, sitcoms, motion pictures and over 35 national television commercials. While at Disney, he led, trained, and performed with the improvisational comedy show “Streetmosphere” at the Disney / MGM Studios from the first year of its inception in 1989.
- Practical Steps to Magical Service Moments (Team Building-half day)
- There's No Business BUT Show Business: and our business is our show
- Creating WOW Service Moments: and what's in it for me?
- Putting It All Together: Team Building (full day bonanza)
Customer Service, Change, Motivation, Human Resource
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Speaker's Asking Fee Range
$7,500 - $9,999
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"Louie knocked it out of the park at our Ruby's Conference! Five-star reviews and lots of people kicking themselves for not recording it.
One of our multi-units went on and one how she just wanted to go out and hang with Louie. You've got a new bestie Louie!" - Ruby's Diners