Shep Hyken, CSP, CPAE, is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal best-selling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He is a Certified Speaking Professional.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer," "The Amazement Revolution," and "Amaze Every Customer Every Time."
He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!
Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.
- You Are The Magic!
- Amaze Every Customer Every Time
- Focus on the Customer - LIVE!
- Creating Moments of Magic, Customer Loyalty, Excellent Customer Service, Customer Relations
- The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists
- The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
- The Customer Focus: Customer Service Training Workshop
Customer Service, Motivation, Management, Magic, Relationships, Goal-setting, Sales, Business, Emcee, Employee Retention, Humor, Organizational Development, Performance
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Speaker's Asking Fee Range
$15,000 or more
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"…by using your instructional program this past year, the results of our recent resident satisfaction survey placed us in the top 10 percentile for our industry in the nation! Keep on motivating!" - Paradise Valley Estates
"I really like your communication style; you definitely have a gift for keeping people engaged and interested in the information you are delivering. Your message was a great way for our company to start 2009 with a fresh perspective." - Knowledgelake, Inc.
"Your presentation was wonderful - everyone enjoyed it! Your presentation was rated highly valuable by those who attended the session... I would recommend you to any conference looking to inspire and entertain their audience." - LOMA
"I continue to hear many, many comments about how people felt after they left the workshop, and how that helped them feel motivated to reflect on their relationships. This program came at a good time for our company. We need to continue to work harder and smarter during a busy and stressful time in our world." - Digi-Key Corporation