Shep Hyken, CSP is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of "Moments of Magic™" and "The Loyal Customer." He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. Shep Hyken has entertained audiences with his unique presentation style for over 25 years. Shep Hyken has been hailed as one of the top entertainers working the corporate field. In 1983, Shep Hyken made the transition from entertainer to speaker, blending his entertaining talents with topics on service, management and motivation. These programs combine the information and entertainment (humor and magic) to create an exciting program. As a speaker, Shep Hyken's goal is to move audiences to higher levels of performance through his high-energy presentations. His most popular program is "Creating Moments of Magic" and focuses on customer service and loyalty. Topics covered include meeting and exceeding expectations, handling confrontations and complaining customers, building relationships and the parallels between selling and servicing. "Servicing Internal Customers" focuses on the concept of internal customer. Treating your fellow employees like customers will have a direct positive effect on your organization. "You are the Magic" combines humor, motivation, magic and information. This fun program can include topics such as personal excellence, goal setting, turning negatives into positives. Shep Hyken is the author of "Moments of Magic" and "The Loyal Customer." He earned the designation of CSP, Certified Speaking Professional, and was also awarded the "Council of Peers Award of Excellence" (CPAE, Speaker's Hall of Fame), by the National Speakers Association. Titles You Are The Magic! Internal Customer Service Focus on the Customer LIVE! Creating Moments of Magic (customer service & loyalty) Topics Customer Service, Motivation, Management, Magic, Relationships Click topic above to see more speakers on that topic Speaker's Asking Fee Range $10,000 - $14,999 Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State MO Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.