Brett King, voted as American Banker's Innovator of the Year in 2012, is widely considered the foremost global expert on retail banking innovation and customer experience. He is the CEO and founder of the break out retail bank Moven and has achieved widespread international recognition for his books "Bank 2.0," "Bank 3.0’" and "Branch Today – Gone Tomorrow’"– each topping the global bestseller lists around the world.
Brett King travels the globe speaking at events for some of the world’s most recognized and progressive organizations, including: Google, Microsoft, Oracle, The Economist, Forbes, American Banker, and the World Council of Credit Unions. Sharing his disruptive insights into innovation, customer experience, channel distribution strategy and the fundamental shifts in consumer behaviour, King has become known as a leading industry futurist and disruptor - frequently featured as a commentator on CNBC, Bloomberg, Financial Times, The Economist, Huffington Post and The Banker magazine.
- The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service
- Goodbye Chequebook, Hello Facebook
- The Battle for the Bank Account: And Why the Banks Will Probably Lose…
- Advocacy, Behavior, Context: The New Rules of Engagement
- The Evolution of the Bank Account
- Building a Bank for Gen-Y and Digital Natives
- The Big Shift: How Consumer Technology & Behavior will Change the Future of Healthcare
Strategic Planning, Financial, Global Business, E-commerce, Technology, Innovation
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"Just wanted to say a big Thank You for your very inspiring sessions in Abu Dhabi. The whole bank is now talking about the imperative to change and face the future" - National Bank Of Abu Dhabi
“The examples King brought into the room were captivating. His perspective on the importance of customer behavior, in particular choice and the control customers want around how they interact, is critical. Financial institutions can not dictate how customers should connect with us. Organizations must instead listen and adapt to customer behavior” - NAB Australia
“We truly appreciate your insights about the bank and customers of today and the future...their changing behavior and lifestyles, their attitudes towards new technologies, and their role in changing the future of financial services. It was indeed an honor and a rare privilege to have you as our guest speaker gracing our 20th Anniversary event” - BANCNET
“Brett delivered a Master class for our board, executive and senior management. Brett accomplished more in opening our eyes to the opportunities in multichannel, social media, mobile engagement and customer experience than I would have ever thought possible in such a short space of time. We are still riding on the buzz from his BANK 2.0 session weeks later. He delivered an extraordinarily insightful session for our team...Truly enthralling!” - Bendigo and Adelaide Bank