As speakers, authors, consultants and customers, Rich Kizer & Georganne Bender have 70 plus years of combined business experience - everything from "time in the trenches" to senior management positions at national corporations. Nationally recognized as experts in customer diversity, Rich & Georganne speak to thousands of business people each year through their "Retail Adventures in the REAL World™" and "Business Adventures in the REAL World™" keynotes and seminars. Their client list reads like a Who's Who in American business, and you'll find their articles published monthly in a variety of national trade and business publications and on the Internet. Any speaker can talk about customers but Rich & Georganne actually become them. In addition to focus groups, one-on-one interviews, and intensive on-site studies, Rich Kizer & Georganne Bender scour the marketplace each year dressed as every kind of customer you can imagine. They've experienced customer service - or the lack of it - as "married," "with children" and "without," "single," "rich," "cash challenged," "elderly," "abled" and "disabled," "time-starved," "nice," and "not so nice." And through the use of specialized makeup and prosthetics, Rich & Georganne are transformed into "70-Something" customers so that they can see first hand what the "Aging of America" will mean to your business. Rich Kizer & Georganne Bender know customers. They know what turns them on and what drives them nuts. They know what makes customers buy, and they know how to make them buy more. They can show you what your customers want, why they want it, and what you can do to insure that they get it. The result of their research is literally "straight from the customers' mouth" - solid, ground-level intelligence that you can use today to better capture and serve your customers. Rich & Georganne's keynotes and seminars on Generational Diversity, Marketing & Promotion, Customer Service, Sales, and Business Motivation are inspired by their intense customer research. From retail merchandising, visual merchandising to store planning and design, Rich Kizer and Georganne Bender are in demand. Rich Kizer and Georganne Bender's presentations blend brilliant content with colorful examples, humor and insight. You'll learn while you laugh! And you'll leave armed with inspirations, strategies, tactics, tips and techniques you can use the second you return to your business! Titles Think Like a Brand, Act Like a Business! Make Your Business More Important Than Anything It Sells! High Impact Retail Events & Promotions on a Beer Budget GenerationSpeak! Managing the Collision of the Generations (marketing or managing) Think Like a Brand, Act Like a Business Street Savvy Media Manipulation, Insider Advertising Secrets: Get More Bang for Your Advertising... Street Savvy T.E.A.M. Building: Together Everyone Achieves More Strategies (unleash power of people) How to Turn Customer Service into a Profit Center: Strategies that Build Sales, Energize Customers.. Neutralizing Your Competition: How to Thrill Your Customers and Drive Your Competition Crazy! The Crackle Factor! Taking Your Business Off Auto-Pilot // The Science of Shopping: How to Get Your Product to Sell Itself Selling Smarter, Selling More: Sales Strategies that Dramatically Boost Your Bottom Line... Topics Diversity, Generations, Advertising/PR, Branding, Customer Service, Team Building, Marketing Click topic above to see more speakers on that topic Speaker's Asking Fee Range $7,500 - $9,999 Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State IL Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.