Rich Kizer & Georganne Bender are nationally recognized experts on customer diversity, “messing with the media,” marketing, and everything retail. They are widely referred to as retail anthropologists, as they stalk and study that most elusive of mammals—today’s consumer. Kizer & Bender have presented their “Retail Adventures in the REAL World™” keynotes and seminars to diverse audiences since 1989. In 2004, they were named “Two of Retailing’s Most Influential People.” Kizer & Bender’s retail observations are widely featured in the media, including the ABC News special report “How Stores Hook You.” Their book "Champagne Strategies on a Beer Budget!" has helped thousands of retailers improve their bottom line and their client list reads like a Who’s Who in American Business. Georganne & Rich on the Road, their bylined column regularly appearing in Craftrends Magazine, was honored with The American Society of Business Publications Award of Excellence (ASBPE) in 2004, and again in 2006. They are well known for their unique and intensive consumer research. Any speaker can talk about customers, but Georganne and Rich actually become them. In addition to focus groups, one-on-one interviews, and intensive on-site studies, their research methods include posing as every kind of customer imaginable. The results of this research are literally straight from the customer’s mouth: solid, ground level intelligence that can be used today to better serve your customers immediately. Rich Kizer & Georganne Bender's presentations blend brilliant content with colorful examples, humor, and insight keeping audiences laughing while they learn! Attendees leave with inspiration, strategies, tactics, tips and techniques they can use the moment they return to their businesses! Titles Prospering in Turbulent Times: Strategies to Pull Customers Closer, Maximize Sales & Increase Profits! Survive. Revive. Thrive. How to Reinvent Your Business and Thrive in a Down Economy Re-Imagine, Re-Create & Re-Invent Your Retail Store! Strategies and Tactics to Set Your Store Far Above Your Competition GenerationSpeak! Managing the Collision of the Generations: Everything You Need to Know About the Five Very Different Generations that Shop - and Work Neutralizing Your Competition: Stand Tall in a Crowd of Competitors Think Like a Brand, Act Like a Business! How To Make Your Business More Important Than Anything It Sells! Turned On and Excited Service: Strategies to Turn Customer Service into a Profit Center Street Savvy T.E.A.M. Building: Together Everyone Achieves More! The Science of Shopping: How to Help Your Products Sell Themselves Champagne Strategies on a Beer Budget! Blow Away Your Competition Without Blowing Your Budget! Topics Diversity, Generations, Advertising/PR, Branding, Customer Service, Team Building, Marketing Click topic above to see more speakers on that topic Speaker's Asking Fee Range $7,500 - $9,999 Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State IL Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.