Doug Lipp is an internationally acclaimed expert on customer service, leadership and diversity. He motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations around the world. Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Doug will take you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges. Fluent in Japanese, Doug was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, Doug addresses the topics of global and domestic customer service, leadership, and cultural diversity with his clients in the U.S. and abroad. He is the author of 6 books including, "The Changing Face of Today's Customer," which proclaims the use of "cultural sense" in addition to common sense. It is endorsed by prestigious business leader Peter Ueberroth and "One Minute Manager" co-author, Ken Blanchard. Doug Lipp is also the author of "Even Monkey Fall From Trees," about the balance of art and science for outstanding customer service. Titles The Magic of Exceptional Customer Service The Changing Face of Today's Customer Lead the Way, Your Customers and Employees Will Follow Even Monkeys Fall From Trees: Learn from Your Mistakes and Embrace Change - Lessons from Disney Topics Customer Service, Leadership, Management, Balance, Global Business, Attitude, Change Click topic above to see more speakers on that topic Speaker's Asking Fee Range $10,000 - $14,999 Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State CA Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.