Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, organizational psychologist, and business consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best selling books about enduring business principles, he hosts an award-winning daily radio program in Colorado. Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life. In addition to his dynamic and entertaining international keynote presentations, Dr. Michelli provides: CEO consultation, corporate coaching, group facilitation and team-building strategies, individual development planning, creation of open management systems, and customized management and frontline training programs. Dr. Michelli's book, "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary," published by McGraw-Hill, has consistently achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine, and USA Today lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews. Dr. Michelli’s other books include "When Fish Fly: Lessons for Creating a Vital and Energized Workplace" which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle. "When Fish Fly" was released by Hyperion and in audio book format by Random House, and "The New Gold Standard", a book on the 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company and his new book "Grateful for your support." Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children. Titles The Starbucks Way - Creating the Total Customer Experience From the Ordinary into the Extraordinary – Lessons for Growing People and Business When Fish Fly: Lessons from the World Famous Pike Place Fish Market Reducing Anxiety and Refocusing on the Basics Change or Die! - Securing Maximum Innovation and Staff Engagement The Road to Practical Innovation // Balancing Life through Play and Laughter The Art of Anticipation Creating the Total Customer Experience The New Gold Standard: Leadership Principles for Creating Legendary Customer Experiences Service Professionalism - Elevating the Bar Topics Corporate Culture, Team Building, Business, Corporate Culture, Change, Humor Click topic above to see more speakers on that topic Speaker's Asking Fee Range $10,000 - $14,999 Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State CO Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.