Recognized for over a decade as one of the leading authorities on customer-focused relationship management strategies for business, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world's premier customer-centered management consulting firm that provides clients with world-class customer strategy, flawlessly executed, for bottom-line impact Don's vision, perspective and thoughtful analysis of global business practices has earned him some significant citations by internationally recognized entities. The Times of London has cited him among their "Top 50 Business Brains" in 2005. Similarly, the United Kingdom's premier marketing organization, the Chartered Institute for Marketing, cited Don among their inaugural listing of the 50 "most influential thinkers in marketing and business today." He has been ranked by Accenture's Institute for Strategic Change among the global "Top 100 Business Intellectuals" for two years running. Business 2.0 Magazine has named him one of the "foremost business gurus of our times," and the World Technology Network has cited Don as an "innovator most likely to create visionary 'ripple effects'." Inc. Magazine cited Peppers & Rogers Group as an annual Web Awards winner for the innovative way the firm uses the Internet to leverage their collective expertise to service clients. Don's expertise and clear, concise way of thinking places him in high demand as both a speaker and a management advisor with Fortune 500 executives and entrepreneurs seeking to identify their most valuable customers, increase customer satisfaction, and improve ROI and ROC. Peppers' and Rogers' most innovative strategic thinking is embodied in their book, "Rules to Break & Laws to Follow." Their 2005 publication of "Return On Customersm" (or ROC) advanced the concepts and tenets of business valuation to the next evolutionary stage, documenting the customer base as a revenue-producing asset for businesses, capable of driving a company's long-term economic worth. Fast Company named the book one of the 15 "most important reads" of 2005, and cited the book again in 2007 on their list of the 25 "Best Books" in business. "Return On Customersm" was also a finalist in the American Marketing Association Foundation's Berry-AMA Book Prize for 2006, for innovation and worldwide contribution to the professional field. Don is a popular voice among editors and the media, both online and in print, and is the co-author, with Martha Rogers, Ph.D., of a series of international best sellers that have collectively sold over a million copies in 17 languages. He is also the author of "Life's a Pitch -- Then You Buy," based on his career as a new business rainmaker for world-class advertising agencies. Prior to marketing and advertising, he worked as an economist in the oil business and as the director of accounting for a regional airline. Don Peppers holds a Bachelor's Degree in astronautical engineering from the U.S. Air Force Academy, and a Master's Degree in public affairs from Princeton University's Woodrow Wilson School. Titles Short-term Results and Long-term Success (Business Strategy and Metrics) You Can’t Un-Google Yourself (Customer Experience Management) Funding the Revolution in Interactive Marketing (Marketing and Emerging Media) Competing on Trust in the Post-Crisis World (Leadership and Trust) Ready for the Recovery? (Half-day workshop) Get More Marketing for Less Money Dancing Shoes for Honeybees: Leveraging “Word of Mouth” in Healthcare/Pharma Excellence or Innovation: Do We in Healthcare Have to Choose One? Topics Celebrity, Sales, Marketing, Future Click topic above to see more speakers on that topic Speaker's Asking Fee Range $15,000 or more Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State GA/FL Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.