John Tschohl, called the “guru of customer service” by Time and Entrepreneur magazines, is a best selling author, service strategist and president of Service Quality Institute, the global leader in customer service. For the last 28 years he has solely focused on helping organizations drive a service culture through his state of the art research and ability to emotionally communicate the power of the service strategy. As a service strategist he shows firms how to crush the competition, rapidly build market share and build a legendary brand. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition. Tschohl is dynamic, hard hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEO’s respond to. He will provide visionary leadership and help you create a customer focus, clear and visible values and strategies, systems and methods for developing a high performance workforce. John’s message is based on common sense built around his 36 years in speaking, designing training programs, and developing a high performance workforce. He is the author of five best selling books: "Loyal for Life: How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less," "Achieving Excellence Through Customer Service: the bible for organizations who want to learn how and why to implement a service strategy," "e-Service: Speed, Technology & Price Built Around Service," "Cashing In: Make More Money, Get A Promotion, Love Your Job: will help you overcome adversity and reach your potential," and "The Customer Is Boss: a hard hitting book that teaches you how to get and demand service." Featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John Tschohl’s technology and books are in 11 languages, represented in over 40 countries, and 70 percent of Service Quality Institute’s business is international. Titles Achieving Excellence Through Customer Service e-Service: Speed, Technology and Price Built Around Service Loyal for Life Topics Customer Service, Motivation, Empowerment, E-commerce, Business Click topic above to see more speakers on that topic Speaker's Asking Fee Range $15,000 or more Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State MN Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.