John Tschohl, called the “Guru of Customer Service” by USA Today, Time and Entrepreneur magazines, is a best selling author, and the internationally recognized service strategist and president of Service Quality Institute, the global leader in customer service. For the last 30 years he has solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity and common sense. With his credibility and focus on empowerment he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce. Tschohl is dynamic, hard hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEO’s respond to. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service. John's message is based on common sense built around his 39 years in speaking, designing training programs, and developing a high performance workforce. Featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John Tschohl’s technology and books are in 11 languages, represented in over 40 countries, and 90 percent of Service Quality Institute’s business is international. Titles Empowerment The Power of Speed Loyal for Life Make More Money, Get A Promotion and Love Your Job The Service Strategy Creating A Highly Motivated Workforce e-Service Competition Nine Major Steps to Becoming Customer Service Driven//Training Leaders and Employees Customer Service Role Models Building a Legendary Brand Topics Customer Service, Motivation, Empowerment, E-commerce, Business Click topic above to see more speakers on that topic Speaker's Asking Fee Range $15,000 or more Click on fee range to see more speakers. This is the starting keynote fee range - other programs may be higher. State MN Click on state above to see more speakers from that state. Fees The fee range quoted means the speaker's fee starts somewhere within that range. Note that speaker's fees are subject to change and some speakers may have special fee quotes.

TESTIMONIALS: "You are stimulating, dynamic and able to sell your concepts to top management." - Managing Director, CIC Insurance "Let me take this opportunity to formally thank you for the two days inspiring seminar that you led our top 500 team in to new customer service paradigm. Everybody enjoyed it." - CEO, Ethiopian Airlines