Power Up Strategies!™
Providing you with strategies, tools, and useful information to help you and your organization succeed!
President’s Message:
Dear Colleagues, Clients and Speakers:
I want to take a moment to send thoughts,
prayers, strength and fortitude to the people of
Colorado and Florida, undergoing so many
challenges right now! To all of our wonderful
clients and speakers and dear friends in these
locations, we send you our best wishes for a
quick turnaround and recovery!!
Back to business... what are you doing to
improve your customer service?
Lately, I have become more aware of how bad
customer service has become. Don't get me
wrong, because I have had a lot of wonderful
service. However, there are times when the staff
at different businesses have acted as if
customers were a bother. In our present
economic times, no business can afford poor
service and this kind of bad press!
In this newsletter, we have three experts who
can help you and your organization improve the
service you provide to the most important
people to your business, your customers! Read
on...!
Andrea H. Gold
President, Gold Stars Speakers Bureau®
Is There a Place for Fairness in Business?
by: Robert Stevenson
Spirit Airlines made the decision to deny a
dying Vietnam War veteran a refund for a
ticket he purchased prior to finding out that
he would be unable to fly because of his
medical condition. The episode went viral on
the internet and turned into a glorified PR
mess for Spirit Airlines. I heard an attorney
explain that the decision was made for legal
reasons because Spirit Airlines did not want...
10 Practices of Exceptional Service
by: Mark Sanborn
My research of and work with the very best
service providers demonstrates that they all
do a lot of things right. However, I've found
that there are at least 10 practices that they
have in common. They are the following: 1.
Eliminate Irritants Customer service is as
much what you don't do to customers as it is
what you do for them...
Copyright © 2012 by Gold Stars Speakers Bureau®. All rights reserved.
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Gold Stars Speakers Bureau® provides an extensive
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speakers and entertainment choices. Our
consultants positively address specific needs to
meet convention goals or strategic initiatives.
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or nonprofit organizations both domestically and
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Gold!”
We welcome your comments, feedback and topic suggestions for
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June 2012
Signs of Great Service
by: Chip Bell
Private resort communities have driving rules
that are different from those in public territory.
We were vacationing at one of those super
nice, beachfront resort communities … the ones
with the homes you might rent for the week of
your 25th wedding anniversary. A hundred feet
beyond the resort entrance security guard we
passed a street sign that read “Speed Limit: 23
mph...”.
In this issue - Exceptional Customer Service in 2012
Power Up Strategies!™ is published by Gold Stars Speakers Bureau®.
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