Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, organizational psychologist, and business consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best-selling books about enduring business principles, he hosts an award-winning daily radio program in Colorado.
Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life.
In addition to his dynamic and entertaining international keynote presentations, Dr. Michelli provides: CEO consultation, corporate coaching, group facilitation and team-building strategies, individual development planning, creation of open management systems, and customized management and frontline training programs.
Dr. Michelli's book, "Driven to Delight: Delivering World Class Customer Experience the Mercedes-Benz Way," offers an in-depth, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company's brand promise, "the best or nothing." His book, "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary," published by McGraw-Hill, has consistently achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine, and USA Today lists.
He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews. Dr. Michelli’s other books include "When Fish Fly: Lessons for Creating a Vital and Energized Workplace" which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle. "When Fish Fly" was released by Hyperion and in audio book format by Random House, and "The New Gold Standard", a book on the 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company, and his book "Grateful for your support."
He holds the title of Certified Speaking Professional (CSP) by the National Speakers Association, a certification that stands for excellence and experience as a speaker.
Joseph Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children.
- Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
- The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
- Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- The New Gold Standard: Leadership Principles for Creating Legendary Customer Experiences
- The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
- When Fish Fly: Lessons for Creating a Vital and Energized Workforce
- Roll Up Your Sleeves -- It's Your Turn
- Leading Staff Engagement -- Serving Those Who Serve Your Customer
- Success or Significance -- A Case for Legacy
- Leave Your Mark
Corporate Culture, Team Building, Business, Corporate Culture, Change, Humor
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Speaker's Asking Fee Range
$10,000 - $14,999
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